We hope you love your order — but just in case something isn't quite right, we've made it easy to make a return or exchange.

NOTICE: As of October 1, 2022, we do not accept returns of the following items:

• Female swim bottoms if the hygiene liner has been removed
• Female underwear, including individual units and packs (if removed from their box or packaging)
• Male underwear, including individual units and packs (if removed from their box or packaging)

If the merchandise is in its original condition with its original price tags, you may return and/or exchange it, subject to the terms of the policy at the location processing the return. You cannot return items across brands. Returns in Japan are subject to the terms below.

Merchandise in original condition with original tags may be returned at any of our stores of the same brand in Japan. You cannot return items across brands (example: Abercrombie & Fitch, Hollister Co.). We also cannot return merchandise that is mailed to our stores. Purchases made at an outlet location may only be returned in an outlet location for the same brand in Japan.

Returns with Original Receipt: Within 30 days of purchase, you will receive a full refund of the value of the merchandise based on the original form and amount of payment. After 30 days, you will receive merchandise credit based on the original amount of payment. Returns with a Valid Gift Receipt or Exchange Receipt: You will receive merchandise credit based on the original amount of payment.

Promotional Returns: If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon, etc., will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the merchandise returned.

Quality of your Merchandise: If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at Abercrombie@Abercrombie.com , or call us at 0066-33-813058 Or +1 925 206 3126 (at international call rates).

Holiday Return Policy: With the original receipt, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price in the original form of payment through January 31 the following year.