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At the end of your Chat, you have the right to receive a transcript of your conversation. If you opt out and later change your mind, let one of our friendly customer service representatives know you’d like a copy of your transcript from a previous conversation. As a corporation, Abercrombie aims to resolve any issues or concerns around the goods purchased online internally and directly with our customers. If you would like to talk to us about a concern, please use our Contact Us form or email us at Abercrombie@Abercrombie.com. The European Commission’s ODR Platform can be accessed here.