We hope you love your order — but just in case something isn't quite right, we've made it easy to make a return or exchange.

If the merchandise is in its original condition, you may return and/or exchange it, subject to the terms of the policy at the location processing the return.

Merchandise in original condition may be returned and/or exchanged at many of our stores of the same brand worldwide. You can only return merchandise to a store in the country in which the merchandise was purchased. You cannot return merchandise across brands (example: Abercrombie & Fitch, Hollister Co.). You also cannot return merchandise by mailing it to our stores. Purchases made at an outlet location may only be returned in an outlet location for the same brand in the country of purchase.

Within 30 days (60 days, if purchased at a U.S. store location) of purchase if you have the original sales receipt, Abercrombie & Fitch or abercrombie kids will refund the value of the merchandise based on the original form and amount of payment.

An Abercrombie & Fitch or abercrombie kids merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 30 days (60 days, if purchased at a U.S. store location) from purchase or returns made with a gift receipt. For a cash return, you will need to provide your name and address.

Returns without the original sales receipt or a gift receipt will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold.

For U.S. returns, we require a driver’s license or other identification for any return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. We reserve the right to refuse any return.

If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 7 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

All sales of Gift Cards are final and will not be refunded. Gift Cards and merchandise credits cannot be redeemed for cash unless required by law.

Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.

Note, this policy does not affect and shall not be construed as affecting your statutory rights.

Holiday Return Policy: With the original receipt, invoice, or order confirmation, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price in the original form of payment through January 31 the following year.