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Returns & Exchanges

  • ONLINE RETURN POLICY

    If you are not satisfied with your purchase, return it to us for an exchange or refund, subject to the following terms.

    RETURN OF MERCHANDISE PURCHASED ONLINE

    For a full refund, return your merchandise to your local Abercrombie & Fitch store in the US, or send your merchandise back to us at:

    Abercrombie & Fitch Returns Department
    200 Abercrombie Way
    New Albany, OH 43054 USA

    IMPORTANT RETURN INFORMATION
    • We refund any merchandise in resalable condition with a copy of your original invoice to the original payment method if mailed to the address listed above.
    • If your order was purchased using PayPal and returned to a store with your original invoice, a Merchandise Credit will be issued.
    • If you are shipping within the continental US, you can use the SmartLabel™ that was included at the bottom of your invoice. There is a $7.00 charge to use this service. This will be deducted from your refund.
    • If you choose to use your own carrier you will be responsible for return shipping costs.
    • Orders placed on this site cannot be returned or exchanged at stores outside the US.
  • ONLINE EXCHANGE POLICY

    We exchange any merchandise in resalable condition with a copy of your original invoice. You have two options to exchange your merchandise:

    • List the items you want to exchange on your invoice and send the items back to:
    • Abercrombie & Fitch Returns Department
      200 Abercrombie Way
      New Albany, OH 43054 USA
    • Exchange the items at your local Abercrombie & Fitch store in the US.

    You are responsible for return shipping costs. Do not send any additional payment, such as a check, to cover a price difference for an exchange. Your original payment method will be charged or credited when the exchange is processed. Any additional method of payment will not be processed and will be returned to you by mail.

  • STORE RETURN/EXCHANGE POLICY

    If you are not satisfied with your purchase and the merchandise is in its original condition, you may return it in many of our Abercrombie & Fitch stores worldwide, subject to the terms of the return policy at the location processing the return. US returns are subject to the terms below.

    Within 60 days of purchase, if you have the original sales receipt, Abercrombie & Fitch will refund the value of the merchandise based on the original form and amount of payment.

    An Abercrombie & Fitch merchandise credit will be issued for any returns of previously exchanged merchandise, returns of purchases made with a gift card, returns made with the original sales receipt past 60 days from purchase or returns made with a gift receipt.

    Returns without the original sales receipt or a gift receipt and returns of merchandise purchased in another country will receive a merchandise credit in the local currency for the lowest price at which the merchandise has ever sold

    If the price of the merchandise you purchased is subsequently reduced and you present the merchandise in its original condition with the sales receipt within 14 days of the date of your purchase, we will refund the difference between the price you paid and the reduced price. Only one price adjustment per item of merchandise is permitted.

    If your check is returned unpaid due to insufficient funds, we may electronically debit your bank account for the check amount and service fees allowed by your locality.

    Abercrombie & Fitch requires a driver’s license or other identification (e.g., school identification) for any merchandise return without a sales receipt. We use an electronic system to access and record information from your identification to monitor and limit the number of unreceipted returns. We maintain the right to refuse returns from customers who exceed a specified number of unreceipted returns. If you do not allow us to use your driver’s license or other acceptable identification for return purposes, we may refuse your return. We reserve the right to refuse any returns.

    Purchases made at an Abercrombie & Fitch outlet location may only be returned in an outlet location. We cannot return merchandise that is mailed to our stores. All sales of Gift Cards are final and will not be refunded. Gift Cards and Merchandise Credits cannot be redeemed for cash unless required by law.

    Returns of merchandise purchased during promotional offer periods will be credited to the purchaser according to the terms and conditions of the promotional offer period in effect at the time of purchase. If part or all of the qualifying purchase from a promotional offer period is returned and results in the original transaction falling below the qualifying purchase threshold, the return amount or, if applicable, any promotional card, coupon or other promotional device balance, will be reduced to reflect the terms of the promotional offer you would have qualified for in the original transaction without the value of the merchandise returned. If complimentary merchandise received as part of a qualifying purchase is not included in a return that results in the original transaction falling below the qualifying purchase threshold, and the return transaction is insufficient to cover the value of the complimentary merchandise, you will only be eligible to receive a merchandise credit for the value of the return.

    PUERTO RICO ONLY:

    Publishing false advertisements is illegal. To participate in said practice will result in a penalty up to $10,000. The consumer may file a complaint with the Department of Consumer Affairs. Act Number 5 of April 23, 1973 as amended.

  • QUALITY OF YOUR MERCHANDISE

    ONLINE PURCHASE

    If you believe that your merchandise is faulty, damaged, or does not correspond to its description on our website, email us at Abercrombie@Abercrombie.com, or call us at 866.681.3115 Or +1 925 359 2579.

    STORE PURCHASE

    If you are not satisfied with the quality of your merchandise, please return it to your closest store. If you still have your receipt, we can credit you back to your original form of payment. Without a receipt, we will provide you with the last known value as a merchandise credit.

  • RETURN / EXCHANGE TIME FRAME

    Upon receipt of your return, allow up to two weeks for the credit to appear on your payment card statement.

  • RETURN TRACKING

    SMARTLABEL™ RETURN TRACKING

    Click here to track your SmartLabel™ Return.

    RESEND YOUR SMARTLABEL™

    Click here and complete the requested information to print your replacement SmartLabel™. The new SmartLabel™ will work just like the original.

    SMARTLABEL™ CHARGES

    A charge of $7.00 will be deducted from your return credit.

    SMARTLABEL™ TIME FRAME

    SmartLabel™ returns take 7-10 days to reach our distribution center. Upon receipt, allow up to two weeks for the payment to appear on your payment card statement.

  • SPEED EXCHANGE

    The Speed Exchange option was removed on February 25, 2015 and any purchases made on or after that date are not eligible for Speed Exchange. If you made an online purchase before that date, you have 60 days from your date of purchase to request a Speed Exchange by giving us a call at 866.681.3115 Or +1 614 219 3026.”

FAQ

FAQ

  • How do I track my order?

  • Where does Abercrombie & Fitch ship?

    Global shipping is available when ordering from Abercrombie & Fitch. Click here for a full list of shipping destinations.

  • What are the charges for shipping & handling?

    Shipping and Handling rates are based on order size, destination, and delivery time. Click here to view all of our rates.

  • Want to work for a store or become an Abercrombie & Fitch model?

    If you are 18 or older, you can apply for a store position at any Abercrombie & Fitch store location. The models in our marketing start by working in our stores and then become eligible to be cast for Abercrombie & Fitch marketing campaigns.

  • What are the return and exchange policies?

    If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return/exchange policy.

CHECKOUT FAQ

  • Will I get a confirmation number?

    Once your order is placed you will receive an email from us with your order number. You will receive another email when your order ships.

  • Can I return items to a store?

    Purchases made on this site  can be returned or exchanged at any Abercrombie & Fitch store in the US.

ORDER FAQ

  • How can I add an item?

    To add or change items on your order, call us at 866.681.3115 Or +1 925 359 2579, or send us an email at Abercrombie@Abercrombie.com.

  • Can I change my address?

    To make a change to your order, call us at 866.681.3115 Or +1 925 359 2579, or send us an email at Abercrombie@Abercrombie.com.

Order Help

  • ORDER CHANGES

    To make changes to your order, send us an email at Abercrombie@Abercrombie.com or call us at 866.681.3115 Or +1 925 359 2579.

  • CANCELLING AN ORDER

    You can make changes or cancel your order at any time before your order has been processed by us. To make changes to your order, please contact us by calling 866.681.3115 Or +1 925 359 2579. If your order has already been processed, you will only be able to request a refund or exchange of the merchandise. Please see the terms of our return and exchange policy.

  • PRICE ADJUSTMENTS

    For orders shipped to the US and Canada, we are happy to process a price adjustment for you if we reduce the price of any merchandise (in the same color and size) that you have ordered from us within fourteen (14) days from the date that you submit your order. We offer price adjustments only for merchandise purchased at the original price. Each item that you purchase from us is eligible for only one (1) price adjustment. To request a price adjustment, please contact us by emailing us at Abercrombie@Abercrombie.com including your order number and details of the merchandise that is eligible for the price adjustment.

  • ORDER CONFIRMATION

    When we receive your order, you will receive an email confirmation usually within minutes. If you do not receive an email, call us at 866.681.3115 Or +1 925 359 2579 before placing another order for the same merchandise.

Size Charts

WOMENS

  • Tops & Dresses

    Sizes are designed to fit the following body measurements


    • A&F
      (XS - L)
      A&F
      (SIZED)
      BUST
      (INCHES)
      BUST
      (CM)
      ITALYEUUKJAPANKOREACHINA
      XXS 00 32 81 38 32 4 - 6 3 - 160/80A
      XS 00 - 0 32 - 33 82 - 84 40 34 6 - 8 5 - 7 44 160/84A
      S 2 - 4 34 - 35 86 - 89 42 36 - 38 8 - 10 7 - 9 55 165/88A
      M 6 - 8 36 - 37 91 - 94 44 38 - 40 10 - 12 11 - 13 66 170/92A
      L 10 - 12 38 - 39 96 - 99 46 40 - 42 14 - 16 13 - 15 77 170/96A
      XL 14 39 - 40 100 - 102 48 44 18 17 88 175/100A
  • BOTTOMS

    Sizes are designed to fit the following body measurements


    • A&F
      (XS - L)
      A&F
      (SIZED)
      WAIST
      (IN)
      WAIST
      (CM)
      FRANCEITALYEUUKJAPANKOREACHINA
      XXS 00 23 59 32 38 32 4 - 6 3 - 160/58A
      XS 00 - 0 24 - 25 61 - 63 34 40 34 6 - 8 5 - 7 44 160/64A
      S 2 - 4 26 - 27 66 - 68 34 - 36 42 36 - 38 8 - 10 7 - 9 55 165/68A
      M 6 - 8 28 - 29 71 - 74 38 - 40 44 38 - 40 10 - 12 11 - 13 66 170/74A
      L 10 - 12 30 - 31 76 - 78 40 - 42 46 40 - 42 14 - 16 13 - 15 77 170/78A
      XL 14 31 - 32 79 - 81 42 - 44 48 44 18 17 88 175/82A
  • DENIM

    Sizes are designed to fit the following body measurements


    • A&FWAISTWAIST
      (CM)
      CHINA
      00 S 24 S 61 160/60A
      00 R 24 R 61 165/60A
      00 L 24 L 61 170/60A
      0 S 25 S 64 160/64A
      0 R 25 R 64 165/64A
      0 L 25 L 64 170/64A
      2 S 26 S 66 160/66A
      2 R 26 R 66 165/66A
      2 L 26 L 66 170/66A
      4 S 27 S 69 160/68A
      4 R 27 R 69 165/68A
      4 L 27 L 69 170/68A
      6 S 28 S 71 165/72A
      6 R 28 R 71 170/72A
      6 L 28 L 71 175/72A
      8 S 29 S 74 165/74A
      8 R 29 R 74 170/74A
      8 L 29 L 74 175/74A
      10 S 30 S 76 165/76A
      10 R 30 R 76 170/76A
      10 L 30 L 76 175/76A
      12 S 31 S 79 165/78A
      12 R 31 R 79 170/78A
      12 L 31 L 79 175/78A
      14 S 32 S 81 165/82A
      14 R 32 R 81 170/82A
      14 L 32 L 81 175/82A
  • BELTS

    Sizes are designed to fit the following body measurements


    • BELT SIZEA&F PANTS SIZEWaist (inches)Waist (cm)
      XS / S 00 - 4 24 - 27 61 - 68
      M / L 6 - 10 28 - 30 69 - 76
  • footwear sizing guide


    Using a measuring tape, measure the distance from the edge of your heel to the end of your longest toe. Be sure to measure both feet and if they are different, choose the larger measurement for a comfortable fit. Convert this measurement to your US, EU, UK, Japan or China size.

    SHOES

    Sizes are designed to fit the following body measurements


    • A&FUSInchesEUUKJAPAN (cm)CHINA
      XS 5 8.625 35 2.5 21.5 220
      5.5 8.875 35.5 3 22 225
      6 9 36 3.5 22.5 230
      6.5 9.125 37 4 23 235
      7 9.25 37.5 4.5 23.5 240
      S 7.5 9.375 38.5 5 24 245
      8 9.5 39 5.5 24.5 250
      M 8.5 9.625 39.5 6 25 255
      9 9.875 40 6.5 25.5 260
      L 9.5 10 40.5 7 26 265
      10 10.25 41 7.5 26.5 270
      11 10.5 43 8.5 27 280
  • FLIP FLOPS

    Sizes are designed to fit the following body measurements


    • SizeUSInchesChinaJapan (cm)EUUK
      XS 6/7 9.125 235 23 36-37 4
      S 7/8 9.5 245 24 38-39 5
      M 8/9 9.875 255 25 39-40 6
      L 9/10 10.375 265 26 40-41 7
  • Swim Top / Bra Size

    Sizes are designed to fit the following body measurements


    • SWIM TOPBRA SIZE
      A&FUS / UKEU / JAPANFRANCECHINA / KOREA
      XS 32B / 34A 70B / 75A 85B / 90A C70 / B75
      S 32C / 34B / 36A 70C / 75B / 80A 85C / 90B / 95A D70 / C75 / B80
      M 34C / 36B 75C / 80B 90C / 95B D75 / C80
      L 34D / 36C 75D /80C 90D / 95C E75 / D80

MENS

  • Tops

    Sizes are designed to fit the following body measurements


    • A&FCHEST (IN)ARM (IN)EUUKKOREACHINA
      XS 34 - 36 32 86 - 91 81 90 165/84A
      S 36 - 38 32.5 - 33.5 91 - 96 82 - 85 95 170/92A
      M 38 - 40 34 - 34.5 96 - 101 86 - 87 100 175/96A
      L 40 - 42 34.5 - 35 101 - 107 88 - 89 105 180/104A
      XL 43 - 45 35 - 35.5 109 - 114 89 - 90 110 185/108A
      XXL 46 - 48 35.5 - 36 117 - 122 90 - 91 115 190/116A
  • BOTTOMS

    Sizes are designed to fit the following body measurements


    • BOTTOMS
      A&F
      (XS-XL)
      A&F
      (WAIST)
      INTERNATIONAL
      (WAIST)
      KOREACHINA
      XS 26 - 28 66 - 71 90 165/72A
      S 29 - 30 74 - 76 95 170/76A
      M 31 - 32 79 - 81 100 175/82A
      L 33 - 34 84 - 86 105 180/88A
      XL 35 - 36 89 - 91 110 185/92A
      XXL 38 94 - 96 115 190/96A

    • SIZED BOTTOMS
      A&F (W x L)INTERNATIONAL (W x L)CHINA
      26 x 28 66 x 71 160/68A
      26 x 30 66 x 76 165/68A
      28 x 28 71 x 71 160/72A
      28 x 30 71 x 76 165/72A
      28 x 32 71 x 81 170/72A
      28 x 34 71 x 86 175/72A
      29 x 30 74 x 76 165/74A
      29 x 32 74 x 81 170/74A
      30 x 30 76 x 76 165/76A
      30 x 32 76 x 81 170/76A
      30 x 34 76 x 86 175/76A
      30 x 36 76 x 91 180/76A
      31 x 30 79 x 76 170/78A
      31 x 32 79 x 81 175/78A
      31 x 34 79 x 86 180/78A
      31 x 36 79 x 91 185/78A
      32 x 30 81 x 76 170/82A
      32 x 32 81 x 81 175/82A
      32 x 34 81 x 86 180/82A
      32 x 36 81 x 91 185/82A
      33 x 30 84 x 76 175/84A
      33 x 32 84 x 81 180/84A
      33 x 34 84 x 86 185/84A
      33 x 36 84 x 91 190/84A
      34 x 30 86 x 76 175/86A
      34 x 32 86 x 81 180/86A
      34 x 34 86 x 86 185/86A
      34 x 36 86 x 91 190/86A
      36 x 30 91 x 76 175/92A
      36 x 32 91 x 81 180/92A
      36 x 34 91 x 86 185/92A
      36 x 36 91 x 91 190/92A
      38 x 30 96 x 76 175/96A
      38 x 32 96 x 81 180/96A
      38 x 34 96 x 86 185/96A
      38 x 36 96 x 91 190/96A
  • Belts

    Sizes are designed to fit the following body measurements


    • A&F (S - XL)A&F (WAIST - IN)INTERNATIONAL (WAIST - CM)
      S/M 28 - 32 74 - 79
      L/XL 34 - 38 81 - 86
  • FLIP FLOPS

    Sizes are designed to fit the following body measurements


    • A&FUSINCHESCHINAJAPAN (CM)EUUK
      S 9 / 10 10.75 270 27 43/44 8/9
      M 10 / 11 11 280 28 44/45 9/10
      L 11 / 12 11.25 290 29 45/46 10/11
      XL 12 / 13 11.75 300 30 46/47 11/2
  • SNEAKERS

    Sizes are designed to fit the following body measurements


    • USINCHESEUUKJAPAN (CM)CHINA
      7 9.625 40 6 24.5 245
      7.5 9.75 40.5 6.5 25 250
      8 10 41 7 25.5 255
      8.5 10.25 41.5 7.5 26 260
      9 10.5 42 8 26.5 265
      9.5 10.625 43 8.5 27 270
      10 10.75 43.5 9 27.5 275
      10.5 11 44 9.5 28 280
      11 11.25 45 10 28.5 285
      11.5 11.375 45.5 10.5 29 290
      12 11.5 46 11 29.5 295
      12.5 11.75 46.5 11.5 30 300
      13 12 47 12 30.5 305

Shipping & Handling

SHIPPING & HANDLING

Click on your delivery destination

  • Delivery to the US and US Territories

    Choose Standard, Three Business Day, Next Business Day, or Saturday Delivery.

    Shipping & Handling Rates

    Rates are based on the merchandise total before tax

    StandardThree DayNext DaySaturday
    $7 $7 $20 $25

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     StandardThree DayNext DaySaturday
    Gift Card No Charge $7 $10 $15

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    Standard

    Allow about 5-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 days for delivery.  For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.

    Three Business Day

    Order must be submitted before 3:00pm EST Monday-Friday. This service is not available for: PO boxes, APO/FPO, outside of the US and US Territories.

    Next Business Day Air

    Order must be submitted before 3:00pm EST Monday-Friday. This service is not available for: PO boxes, APO/FPO, outside of the US, US Territories and in some rural areas. Allow an additional business day for delivery to Alaska and Hawaii.

    Saturday

    Order must be submitted before 3:00pm EST Friday. This service is not available for: PO boxes, APO/FPO, outside of the US, US Territories and in some rural areas. Allow an additional business day for delivery to Alaska and Hawaii.

  • Delivery to Canada

    Choose Standard or Two Business Day Delivery

    Shipping & Handling Rates

    Rates are based on the merchandise total before tax

    Merchandise Retail
    OverToStandard2 Day Air
    $0 $100 $15 $20
    $100 $300 $25 $30
    $300 $500 $30 $35
    $500 and above $35 $40

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Fragrance and certain body care products cannot be shipped outside of the US.

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     Standard
    Gift Card No Charge

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    Standard

    Allow about 5-7 working days for delivery.

    Two Business Day

    Order must be submitted before 12:00pm EST Monday-Friday. This service is not available to all locations and is not available for PO Boxes.

    Canada Duties and Taxes

    Important: When you place an order with Abercrombie & Fitch, you authorize our customs broker to act as your agent with Customs and Revenue Canada to clear merchandise and process all duties and taxes. Duties and taxes will be charged to your order at checkout.

    Canada Delivery Terms

    1. Canadian customers (and not Abercrombie & Fitch) will be the importers of record and will be responsible for the payment of all customs duties, including any duties, taxes and levies imposed on imported goods under the Customs Act, the Customs Tariff, the Excise Act, the Excise Tax Act, the Special Import Measures Act, the Export and Import Permits Act, or any other law relating to customs, as well as any penalties, interest or fines imposed under any of the aforementioned statues (the "Customs Duties").
    2. Canadian customers (and not Abercrombie & Fitch) will be the importers of record and will be responsible for the payment of all applicable federal and provincial taxes, including federal Goods and Services Tax ("GST"), Provincial Sales Tax ("PST") and Harmonized Sales Tax ("HST") (the "Taxes").
    3. When you place an order at www.abercrombie.com, you authorize our customs broker to act as your agent with the Canada Customs and Revenue Agency ("CCRA") to clear merchandise and process all Customs Duties and Taxes, for which you are fully responsible as the importer of record
    4. In case of returns, simply affix the peel away return label to your package and return it to us using the carrier of your choice. Be sure to send it Shipping and Handling prepaid; no CODs allowed. By using this label you authorize our customs broker to act as your agent with the Canada Customs and Revenue Agency ("CCRA") to clear merchandise and process all duty and tax refunds.
    5. In the case of merchandise that Canadian customers return to Abercrombie & Fitch, Canadian customers agree that CCRA will send any refund of Customs Duties and Taxes that were paid on the returned merchandise to the Customs Broker, and that Canadian customers will obtain the refund directly from Abercrombie & Fitch. Canadian customers hereby authorize the Customs Broker to endorse any such refund checks issued by Revenue Canada in their name to Abercrombie & Fitch.
    6. Canadian customers will be responsible for all transportation, storage, and insurance costs (the 'Shipping and Handling Fees') and will purchase the goods from Abercrombie & Fitch Ex Works ('EXW') or Free on Board 'FOB' New Albany, Ohio ' i.e., ownership and the risk of loss or damage to the goods will pass to Canadian customers when Abercrombie & Fitch makes available or delivers the goods to the carrier.
    7. In case of loss, Canadian customers hereby authorize Abercrombie & Fitch to make a claim to the carrier on their behalf.
    8. The price that Canadian customers pay to Abercrombie & Fitch includes the Customs Duties, Taxes, and Shipping and Handling Fees.
    9. By ordering goods from Abercrombie & Fitch, I hereby authorize a licensed Canadian customs broker chosen by Abercrombie & Fitch to act as my agent, and to transact business with Canada Border Services Agency (CBSA) to clear my merchandise, account for applicable duties and taxes, to return merchandise to Abercrombie & Fitch and prepare and submit refund claims on my behalf for any merchandise that I return. I understand that CBSA will send any refund of duties and taxes that were paid on the returned merchandise to the broker, and that I will obtain the refund directly from Abercrombie & Fitch. In this connection, I also authorize the customs broker to endorse any refund cheque issued by CBSA in my name, so that Abercrombie & Fitch can be reimbursed.
  • Delivery Outside of US and Canada

    Allow about 5-7 working days for Standard Delivery for all in-stock items. Allow 10-14 working days for orders shipping to Russia.

    Shipping & Handling Rates

    Rates are based on the total merchandise amount

    Merchandise Retail
    OverToStandard
    $0 $50 $40
    $50 $100 $45
    $100 $150 $50
    $150 $200 $55
    $200 $300 $60
    $300 $500 $75
    $500 $700 $90
    $700 $1,000 $100
    $1,000 and above $120

    All backordered items will be shipped via Standard Delivery service at no additional charge

    Fragrance and certain body care products cannot be shipped outside of the US.

    Gift Card Shipping & Handling Rates

    For orders only containing Gift Cards

     Standard
    Gift Card $20

    Gift Cards are shipped separately from merchandise.

    We cannot deliver to an address containing a P.O. Box. Orders placed shipping to a P.O. Box will not be accepted.

    Additional Shipping & Handling Information

    IMPORTANT: The recipient of the order will be responsible for any import duties or taxes charged by the recipient's country and carrier-related fees. These additional charges will be collected from the recipient by our shipping carrier at the time of delivery.


    Orders Shipping to Russia

    Changes have been made to order processing and shipping.

    • A delay of up to one day may occur between your order being shipped from our distribution center and a shipping confirmation email being sent with the tracking number for your order.
    • Once your order has shipped, you will be contacted by email by our carrier, eShopWorld, to provide the below information for customs clearance. You will be required to provide this information on eShopWorld’s web site prior to your order leaving the United States.
      • Name and surname of the Internal passport
      • Number of passport
      • Date of issue
    • Multiple contact attempts via email will be made for 10 days from the time of shipment to obtain the above information. After 10 days, eShopWorld may return your order to us, resulting in your order being canceled and a refund issued.
    • Your order may be subject to duties and taxes. If this is the case, eShopWorld will contact you via email to make payment arrangements prior to your package being delivered. All payments for duties and taxes will be made directly to eShopWorld on their web site.

    SHIPPING DESTINATIONS


        
    American Samoa Colombia Kuwait  Russian Federation
    APO/FPO Costa Rica Lebanon Saint Kitts and Nevis
    Aruba Djibouti Malaysia Singapore
    Australia Dominica Marshall Islands South Africa
    Bahamas Dominican Republic Martinique South Korea
    Bahrain Ecuador  Mauritius Sri Lanka
    Bangladesh Egypt Mexico Taiwan
    Barbados El Salvador Micronesia Thailand
    Belize French Polynesia New Zealand Trinidad and Tobago
    Bermuda Greenland Nicaragua Tunisia
    Bolivia Grenada Northern Mariana Islands Turkey
    Bosnia and Herzegovina Guam Oman Ukraine
    Brazil Guatemala Pakistan  United Arab Emirates
    British Virgin Islands Honduras Palau United States
    Brunei Hong Kong Panama Uruguay
    Canada Iceland Papua New Guinea US Minor Outlying Islands
    Cayman Islands India Paraguay US Virgin Islands
    Chile Indonesia  Peru Venezuela
    China Israel Philippines  
    Christmas Islands Jamaica Puerto Rico  
    Cocos Islands Japan Qatar   

Gift Cards & Merchandise Credit

Find your gift card balance

Your gift card balance is:

    • 1.Country code
    • 2.Account number
    • 3.Pin number
    • E-gift card country

      E-gift cards are either USA or Canada

      E-gift card number

      1.E-gift card number is included in the e-mail text.

  • GIFT CARDS

    PURCHASING

    To purchase a Gift Card, click here. Choose the amount: $25, $50, $100, $200. Click here for Gift Card shipping and handling rates.

    Gift Cards cannot be replaced if lost or stolen. All sales of Gift Cards are final and will not be refunded.

    REDEEMING

    Gift Cards purchased online or at an Abercrombie & Fitch store may be redeemed at Abercrombie.com or abercrombiekids.com, or at any Abercrombie & Fitch or abercrombie store location in the United States or Canada.

    Gift Cards cannot be redeemed for cash unless otherwise required by applicable law. To redeem your Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    EXPIRATION

    Gift Cards purchased at one of our stores or online at Abercrombie.com do not have an expiration date.

    These terms do not apply to Gift Cards received in conjunction with Gift Card special events.

  • E-GIFT CARDS

    PURCHASING

    To purchase an E-Gift Card, click here. E-Gift Cards are available in denominations from $25 - $500.

    We will deliver the E-Gift Card to the recipient via email on the date you have selected upon payment approval. You will also receive a confirmation email from us when your E-Gift Card has been sent to the recipient. E-Gift Cards cannot be replaced if lost or stolen. All sales of Gift Cards are final and will not be refunded.

    REDEEMING

    E-Gift Cards purchased online may be redeemed at Abercrombie.com or abercrombiekids.com, or at any Abercrombie & Fitch or abercrombie store location in the United States or Canada.

    E-Gift Cards cannot be redeemed for cash unless otherwise required by applicable law. To redeem your E-Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    EXPIRATION

    E-Gift Cards purchased online at Abercrombie.com do not have an expiration date.

    These terms do not apply to E-Gift Cards received in conjunction with E-Gift Card special events.

  • MERCHANDISE CREDITS

    DETAILS

    Merchandise Credits issued at an Abercrombie & Fitch or abercrombie in the United States or Canada may be redeemed for merchandise only in the United States or Canada at Abercrombie & Fitch and abercrombie kids websites or store locations. Merchandise Credits are not Gift Cards and they are non-transferable. Merchandise Credits cannot be reloaded.

    Merchandise Credits cannot be replaced if lost, stolen, or destroyed.

    REDEEMING

    To redeem your Merchandise Credit online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout.

    Merchandise Credits cannot be redeemed for cash unless otherwise required by applicable law. Purchases in a currency different than the currency of this card will be subject to an exchange rate conversion on the day of payment.

    EXPIRATION

    Merchandise credits have no expiration date, and there is no fee to reactivate the card if it has been unused for a long period of time.

  • PROMOTIONAL GIFT CARDS

    DETAILS

    Promotional Gift Cards issued at an Abercrombie & Fitch or abercrombie kids in the United States or Canada may be redeemed for merchandise only in the United States or Canada at Abercrombie & Fitch and abercrombie kids websites or store locations. Promotional Gift Cards are not Gift Cards and they are non-transferable.

    Promotional Gift Cards cannot be replaced if lost, stolen, or destroyed. Promotional Gift Cards cannot be reloaded.

    REDEEMING

    Promotional Gift Cards may be redeemed at Abercrombie.com or abercrombiekids.com, or at any Abercrombie & Fitch or abercrombie store location in the United States or Canada.

    To redeem your Promotional Gift Card online, enter in the 16 digit account number including PIN in the 'Gift Card' field on step 3 of checkout. Promotional Gift Cards cannot be redeemed for cash unless otherwise required by applicable law.

    EXPIRATION

    Promotional Gift Cards are issued for a given date range and expire on a specific date. For more information on your Promotional Gift Card expiration date please see the dates printed on the Promotional Gift Card.

    Expiration dates cannot be extended.

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