In Store Returns & Exchanges

What is your return policy for in-store purchases?

To receive your refund to your original payment method, merchandise in its original condition must be returned to any of our Abercrombie & Fitch or abercrombie kids stores in the same country of purchase within 30 days of purchase.

VIP myAbercrombie members receive an additional 30 days, for a total of 60 days to make returns. Returns made within 60 days will receive a full refund to the original payment method.

• To qualify you must already be at VIP status on the date you placed your order.

Please note that we do not accept returns or exchanges without a receipt, invoice, or order confirmation. If you no longer have your receipt, but your order was associated with your myAbercrombie account, we may be able to look up your original purchase details at the store.

Merchandise credit in the form of a gift card will be issued for:

• Returns of previously exchanged merchandise

• Returns of purchases made with a gift card

• Returns of purchases with a gift receipt

What is your exchange policy for in-store purchases?

You have 30 days from the date of purchase to exchange items in-store. VIP myAbercrombie members receive an additional 30 days, for a total of 60 days to make exchanges.

• To qualify you must already be at VIP status on the date you placed your order.

If the size/color you want is no longer in-stock, you may return for a refund.

Please note that we do not accept exchanges without your receipt, invoice, or order confirmation.

How can I return/exchange my items?

For easy and free returns/exchanges, bring your item(s) and receipt, invoice, or order confirmation to any Abercrombie & Fitch or abercrombie kids store in the same country of purchase. Click here to find a store location near you. Merchandise purchased in-store* cannot be returned or exchanged by mailing the item(s) back to our stores or Distribution Centers.

*If you placed an order in store, shipping to your home, your order is subject to the return/exchange policies for Online Orders which can be found here.

What is your Holiday return policy?

With your original receipt, invoice, or order confirmation, merchandise purchased between November 1 and December 31 may be returned for a full refund of the purchase price to your original form of payment through January 31 the following year.

Are there return exclusions/exceptions?

• We do not accept returns of the following items:

  • Female swim bottoms if the hygiene liner has been removed

  • Female underwear, including individual units and packs (if removed from their box or packaging)

  • Male underwear, including individual units and packs (if removed from their box or packaging)

• Previously exchanged merchandise can only be returned for merchandise credit in the form of a gift card.

• All sales of Gift Cards are final and will not be refunded.

Can I return items I purchased at an Abercrombie or abercrombie kids Outlet store?

Purchases made at an Abercrombie & Fitch or abercrombie kids outlet location may only be returned in an outlet location following the return policy outlined above. Purchases made at an Abercrombie & Fitch or abercrombie kids retail location may not be returned at an outlet location.

What is the price adjustment policy for in-store purchases?

We will refund the difference between the price you paid and the reduced price, if the merchandise meets all of the following criteria:

• The price of the merchandise is subsequently reduced within 7 days of the date of your in-store purchase.

• The merchandise is in its original condition.

• You have the original sales receipt, invoice, or order confirmation.

To receive a price adjustment, please return to your nearest Abercrombie or abercrombie kids store with your merchandise and original sales receipt. Please note that only one price adjustment per item is permitted.

Additional questions related to returns or exchanges of In-Store Purchases?

Head to our Sales Terms by clicking here.