FAQ

  • HOW DO I TRACK MY ORDER?

    The exceptionally large and severe storm which hit the US may cause weather-related delays for the delivery of your order. You can track your order by clicking here.

  • WHERE DOES GILLY HICKS SHIP?

    Global shipping is available when ordering from Gilly Hicks Click here for a full list of shipping destinations.

  • WHAT ARE THE CHARGES FOR SHIPPING & HANDLING?

    Shipping and Handling rates are based on order size, destination, and delivery time. Click here to view all of our rates.

  • WANT TO WORK FOR A STORE OR BECOME A GILLY HICKS MODEL?

    If you are 18 or older, you can apply for a store position at any Gilly Hicks store location. The models in our marketing start by working in our stores and then become eligible to be cast for Gilly Hicks marketing campaigns.

  • WHAT ARE THE RETURN AND EXCHANGE POLICIES?

    If you are not satisfied with your purchase, you may return it to us for an exchange or refund. Click here to view our return/exchange policy.

  • WHAT IF MY MERCHANDISE DOES NOT FIT?

    We recommend a Speed Exchange. A Speed Exchange is where you choose your replacement merchandise and we charge your original payment type for the replacement merchandise right away. We then ship the replacement merchandise to you at no cost for shipping. In the meantime, you send us your original merchandise and we will credit your original payment type once we receive the merchandise. You can process a Speed Exchange by clicking here. Otherwise, you can return or exchange your merchandise by sending it back to us, or going to your local store.

CHECKOUT FAQ

  • Will I get a confirmation number?

    Once your order is placed you will receive an email from us with your order number. You will receive another email when your order ships.

  • CAN I RETURN ITEMS TO A STORE?

    Online merchandise can be returned or exchanged at any Gilly Hicks store location. Returns made outside the US/Canada will receive a merchandise credit for the current, local selling price.

  • WHAT IF MY ITEMS DO NOT FIT?

    We recommend a Speed Exchange. Order your merchandise today, we'll charge you for the new merchandise and waive your outbound shipping fees. Return your original merchandise (and receipt) to us. We'll process your credit when we receive your item.

ORDER FAQ

  • HOW CAN I ADD AN ITEM?

    To add or change items on your order, call us at 888.269.1932 Or +1 614 219 5072, or send us an email at gillyhicks@gillyhicks.com.

  • CAN I CHANGE MY ADDRESS?

    To make a change to your order, call us at 888.269.1932 Or +1 614 219 5072, or send us an email at gillyhicks@gillyhicks.com.

  • HOW DO I EXCHANGE MY ORDER?

    For a full refund send your merchandise back to us. You are responsible for return shipping costs. Returns made to a store outside of the US/Canada will receive a merchandise credit for the current, local selling price. Please see our full Return and Exchange Policy in our 'HELP' section.

  • WHAT IF MY ITEMS DO NOT FIT?

    We recommend a Speed Exchange. Order your merchandise today, we'll charge you for the new merchandise and waive your outbound shipping fees. Return your original merchandise (and receipt) to us. We'll process your credit when we receive your item.